Payment Methods
Accepted Payment Methods
At SageandSilky, we strive to make your shopping experience as convenient as possible by offering a variety of secure payment options. We accept the following payment methods for all purchases made through our website:
Credit and Debit Cards
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
Digital Wallets
For your convenience, we also accept payments through the following digital wallets:
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Stripe
We use Stripe as our primary payment processor, ensuring secure and efficient payment processing. Stripe allows us to accept various payment methods while maintaining the highest security standards for your financial information.
Payment Security
Your security is our priority. We implement industry-standard security measures to protect your payment information:
Secure Encryption
All payment transactions on our website are encrypted using SSL (Secure Socket Layer) technology. This ensures that your sensitive information is securely transmitted and cannot be intercepted by unauthorized parties.
PCI Compliance
Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment.
No Stored Card Information
We do not store your complete credit card information on our servers. When you choose to save your payment method for future purchases, your card details are securely stored with our payment processor, not on our website.
We take the security of your payment information seriously and continuously update our security measures to protect against emerging threats.
Billing Process
Understanding our billing process can help ensure a smooth checkout experience:
Order Verification
After placing an order, your payment method will be verified to ensure it is valid and has sufficient funds. This verification process is typically completed within seconds.
Authorization Hold
When you place an order, an authorization hold may be placed on your payment method. This is not an actual charge but a temporary hold to ensure funds are available. The actual charge will be processed when your order ships.
Billing Statement
The charge on your billing statement will appear as "SageandSilky" or "SAGEANDSILKY.COM". If you notice any discrepancies in your billing, please contact our customer service team immediately.
Currency and Pricing
Currency
All prices on our website are displayed in US Dollars (USD). If you are making a purchase from outside the United States, the final amount charged to your payment method may vary based on exchange rates and any fees imposed by your payment provider or bank.
Taxes
Applicable sales tax will be calculated based on your shipping address and added to your order total at checkout. For international orders, you may be subject to import duties and taxes when your package reaches your country. These additional charges are your responsibility and are not included in our prices.
Price Changes
We reserve the right to change our prices at any time without notice. However, the price you see at checkout is the final price you will be charged, unless there are errors or adjustments needed.
Payment Issues
If you encounter any issues with your payment, here are some common solutions:
Declined Payments
If your payment is declined, please verify that:
- Your payment information is entered correctly
- Your payment method has sufficient funds
- Your payment method has not expired
- Your billing address matches the address on file with your payment provider
Multiple Charges
If you notice multiple charges for the same order, please contact our customer service team immediately. This is likely an error, and we will work to resolve it promptly.
Refunds
If you are eligible for a refund, the refund will be processed back to the original payment method used for the purchase. Refunds typically take 5-10 business days to appear on your statement, depending on your payment provider's policies.
Gift Cards
SageandSilky gift cards are a perfect way to share the joy of handcrafted items with your loved ones:
Purchasing Gift Cards
Gift cards can be purchased on our website in various denominations. They can be delivered electronically via email or printed for physical gifting.
Redeeming Gift Cards
To redeem a gift card, enter the gift card code in the designated field during checkout. The gift card amount will be applied to your order total. If your order total exceeds the gift card amount, you will need to pay the remaining balance using one of our accepted payment methods.
Gift Card Terms
SageandSilky gift cards:
- Do not expire
- Cannot be redeemed for cash
- Cannot be replaced if lost or stolen
- Can be used for multiple purchases until the balance is depleted
Business Payments
For wholesale inquiries or bulk orders, we offer additional payment options:
Purchase Orders
Qualified businesses may be eligible to place orders using purchase orders. This option requires prior approval and the establishment of a business account with SageandSilky.
Bank Transfers
For large orders, we may accept direct bank transfers. Please contact our wholesale department for more information about this payment option.
To inquire about business payment options, please contact us at [email protected].
Payment Support
If you have any questions about our payment methods or encounter any issues during the checkout process, our customer service team is here to help:
- Email: [email protected]
- Contact Form: Available on our website
- Response Time: Within 24-48 hours