Frequently Asked Questions — SageandSilky

Support · SageandSilky

Frequently
Asked Questions

Everything about our patterns, downloads, licensing and orders — answered plainly. Can't find it? support@sageandsilky.com.

All The Brand Downloads Patterns Licence Shipping Orders Crochet Amigurumi Yarn Beginners Support
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01 Who We Are

What is SageandSilky?

SageandSilky is a modern crochet house. We design and publish crochet patterns — mostly amigurumi and small sculptural pieces — and sell a tight range of tools and supplies to make them with.

Our position is simple: THE NEW FACE OF MODERN CROCHET. Handmade. Iconic. Reimagined.

Is the brand name "Sage & Silky" or "SageandSilky"?

Always SageandSilky — one word, no ampersand. If you see an older spelling on a legacy file or listing, it's ours, just from before the rebrand.

Are your patterns made by AI?

No. Every pattern is designed, crocheted and written by human hands, then physically made at least once before it is published — that's the whole point of us.

Our philosophy is human-made crafts in an AI world. We use modern tools for layout and photography the same way any studio does, but the stitch work, the counts and the construction are made by a person with a hook.

What does "MOD Nº" mean on your patterns?

MOD Nº is our collector numbering. Every released design gets a permanent number — MOD Nº 001, MOD Nº 002 and onward — printed on the cover.

Numbers are never reused, so a design's number is its identity for good. It also makes it easy to tell us exactly which pattern you're writing about.

Are your patterns tested before release?

Yes. A pattern is written from a piece that was actually crocheted, then re-worked from the written instructions to confirm the counts, rounds and finished dimensions match what's on the page.

If something still slips through, we want to know — see the errata question in the Support section.

Where can I read your articles and tutorials?

In The Journal at sageandsilky.com/blog — technique breakdowns, troubleshooting, yarn notes and behind-the-scenes on new releases.

02 Buying & Instant Downloads

How do I get my pattern after I pay?

Patterns are digital, so there's nothing to wait for. As soon as payment clears:

  • A download email is sent to the address used at checkout
  • The file is on your order confirmation screen straight away
  • If you have an account, it's saved under My Account → Downloads permanently
I paid but no email arrived — what now?

Work through this in order, it's almost always one of the first two:

  1. Check spam, promotions and any filtered folder for mail from sageandsilky.com
  2. Confirm the address you typed at checkout had no typo
  3. Log in and open My Account → Downloads — the file sits there regardless of email
  4. Still nothing? Email support@sageandsilky.com with your order number and we'll resend it manually

Add support@sageandsilky.com to your contacts before ordering and delivery emails stop landing in spam.

Can I download the same pattern again later?

Yes. Purchases stay in your account library and can be downloaded again whenever you need them — new phone, wiped laptop, lost file, it doesn't matter.

Checked out as a guest? Email support@sageandsilky.com with your order number and we'll re-issue the link.

Do I need an account to buy?

No — guest checkout works. But an account is worth the thirty seconds: your whole pattern library stays in one place, re-downloads are self-service, and checkout is faster next time.

What payment methods do you accept?

All payment options available to you are shown on the checkout page before you confirm. Payments are processed by our payment providers — we never see or store your card details.

How do I update my account details?

Log in, then My Account → Account details to change your name, email or password, and the Addresses tab for billing and shipping.

03 The Patterns

What exactly do I receive?

A print-ready PDF containing:

  • Full materials list — yarn weight, colours, hook size, notions
  • Finished size and gauge notes
  • Every round written out with running stitch counts
  • Step photographs of the real piece at the stages that matter
  • Assembly and finishing instructions
US terms or UK terms?

Both. Our patterns ship in a US terms edition and a separate UK terms edition, each written properly in its own convention rather than machine-swapped — so a US single crochet reads as a UK double crochet, spellings follow the region, and nothing is ambiguous.

Which languages are available?

Our pattern releases come in six editions: English (US), English (UK), French, Spanish, German and Italian.

Each one uses that language's real crochet vocabulary — written the way a crocheter in that country would write it, not translated word-for-word. All stitch counts and numbers are identical across every edition.

How do I read the abbreviations?

Every PDF carries its own abbreviation key, but the common ones are:

  • ch chain · sc single crochet · hdc half double crochet · dc double crochet
  • sl st slip stitch · MR magic ring · BLO back loop only
  • inc increase · dec decrease · rnd round · st(s) stitch(es)
  • (12) at the end of a round = the stitch count you should have
What skill level are your patterns?

Every listing states its level on the cover and the product page:

  • Beginner — basic stitches, simple shaping, minimal assembly
  • Easy — a couple of techniques past the basics
  • Intermediate — colour changes, more shaping, more sewing
  • Advanced — intricate construction and finishing
Do I have to match the gauge exactly?

For amigurumi, not to the millimetre. Gauge changes the finished size, not whether the pattern works — a tighter hand gives a smaller, denser piece.

What does matter: stitches tight enough that no stuffing shows through. If yours are gappy, drop a hook size.

Can I substitute a different yarn?

Yes — match the weight and you're fine. The listed yarn is what we used, not a requirement. Expect a slightly different finished size and drape with a substitute, which for amigurumi is rarely a problem.

Can I print the PDF, or read it on a tablet?

Both. The layout is built for A4 and US Letter printing in black and white without losing legibility, and it reads cleanly on a tablet or phone screen for anyone who'd rather not print.

Do the patterns include video tutorials?

Where a technique genuinely needs to be seen rather than read, the PDF links to a walkthrough. The written instructions are always complete on their own — video is support, never a missing piece.

04 Licence & Selling Your Makes

Can I sell the finished items I crochet from your patterns?

Yes — small-scale handmade selling is welcome, on these terms:

  • You sell finished, handmade pieces only — never the pattern file
  • Credit the design to SageandSilky in your listing
  • Handmade by you, not mass-produced or factory-reproduced

Planning volume or wholesale? Write to support@sageandsilky.com and we'll sort a commercial licence.

What am I not allowed to do?
  • Share, resell, email, upload or repost the PDF — including "just for a friend"
  • Republish the instructions, translate them or re-photograph the pages as your own
  • Claim the design as yours, or use our photographs in your listings

The pattern is licensed to you personally. The finished object is yours; the instructions stay ours.

Do you sell patterns for famous characters?

No — we design originals. Licensed characters belong to the companies that own them, and patterns built on them get pulled, along with the shops selling them.

So we build our own creatures and mechanics instead. You get a design that will still be on sale next year, and you can sell your makes from it without looking over your shoulder.

Can I teach a class or run a workshop from a pattern?

Each participant needs their own copy — one purchase does not license a room. Get in touch and we'll arrange group or teaching terms.

05 Physical Items & Shipping

Which of your products actually ship?

Patterns are digital — nothing ships, nothing to wait for. Our tools and supplies (hooks, yarn bowls, holders and similar) are physical and post to you.

Every listing states clearly whether it's a digital download or a shipped item before you buy.

How long does delivery take?

Physical orders are dispatched after a short handling window, then transit time depends on your destination and the service chosen. The delivery estimate for your address is shown at checkout, and your dispatch email carries the tracking.

Do you ship internationally?

Yes, where the destination is served at checkout. Any customs duties, import taxes or handling fees charged by your country are the buyer's responsibility — they're set by your customs authority, not by us.

How do I track my parcel?

A dispatch email with tracking is sent when your order leaves. It's also under My Account → Orders.

My parcel arrived damaged, or never arrived.

Email support@sageandsilky.com with your order number and — for damage — a photo of the item and the packaging. We'll replace or refund it. You are not expected to absorb a courier's mistake.

06 Returns & Refunds

Can I refund a digital pattern?

Digital patterns are non-refundable once downloaded — the file can't be returned. That's standard for instant downloads and it's stated before you pay.

But we don't hide behind it. If the file won't open, arrives incomplete, or you were charged twice, contact us and we'll fix it or refund it. A problem on our side is our problem.

Can I return a physical item?

Unused physical items in original condition can be returned — start it by emailing returns@sageandsilky.com with your order number before sending anything back. Full conditions and the return window are on our Returns Policy page.

I bought the wrong pattern by mistake.

Write to support@sageandsilky.com quickly, before you download it. Honest mix-ups get sorted — usually by swapping you onto the pattern you actually wanted.

07 Support & Pattern Help

How do I contact you?

Include your order number and it gets resolved in one reply instead of three.

I'm stuck on a round. Will you actually help?

Yes. Send the pattern name and MOD Nº, the round you're on, your stitch count and a photo of the piece. A photo answers in seconds what a paragraph can't.

I think there's an error in a pattern.

Tell us — pattern name, MOD Nº, page and round. If you're right we correct the file, publish the corrected version, and you re-download it free. Errata are fixed at the source, not patched in a comment thread.

Can I request a design?

Send it. Requests genuinely shape the release schedule — the ones we hear repeatedly get made. Original concepts only; see the licensed-characters answer above.

08 Community & Collaboration

Can I show off what I made?

Please do. Tag @sageandsilky and use #MakeSomethingReal — finished makes from the community get reshared, and seeing the same pattern in someone else's colours is half the fun.

Where do I follow new releases?

Our newsletter goes out first, then Instagram and Pinterest. The Journal at sageandsilky.com/blog carries the longer write-ups.

Do you work with shops, designers or creators?

Yes — stockists, collaborations, testing and press all start at support@sageandsilky.com. Tell us what you have in mind and who you are.

09 New to Crochet

What is crochet, and how do I begin?

Crochet builds fabric from yarn using a single hook, one loop at a time. Unlike knitting, only one stitch is ever live — which is exactly why mistakes are easy to undo.

Start with a simple shape in a light-coloured worsted yarn, where you can actually see your stitches.

Is it hard to learn?

No. Awkward for the first few hours, then it clicks. Most people finish something recognisable within their first week. Amigurumi is especially beginner-friendly because it runs on one stitch repeated.

What's the difference between crochet and knitting?
  • Crochet uses one hook; knitting uses two needles
  • Crochet completes one stitch at a time; knitting holds a whole row live
  • Mistakes are far easier to pull back and redo in crochet
  • Crochet shapes in three dimensions naturally — which is why amigurumi is a crochet craft
What supplies do I need to start?
  • Hooks in the 3.5–5.5 mm range
  • Worsted weight yarn (category 4), light colour to start
  • Scissors, a tapestry needle, stitch markers, a tape measure
  • Polyester fibrefill if you're heading for amigurumi

10 Amigurumi Technique

What is amigurumi?

The Japanese craft of crocheting small stuffed figures. It's worked in continuous spiral rounds rather than joined rows, with deliberately tight stitches so the stuffing stays hidden and the piece holds its shape.

Which hook size should I use?

Go a size or two smaller than the yarn label suggests. The label is aimed at garments and drape; amigurumi wants dense fabric. Our patterns always name the hook we used.

Which yarn works best?

Worsted weight acrylic or cotton. Acrylic is forgiving, cheap and comes in every colour; cotton gives crisper stitch definition and a firmer finish. Avoid fluffy or textured yarns until you're confident — you cannot see your stitches through the fuzz.

How do I stuff a piece properly?
  • Use polyester fibrefill, added in small pinches rather than clumps
  • Firm enough to hold shape, not so hard the stitches stretch open
  • Stuff as you go on long limbs — you can't reach in later
  • Roll the piece in your palms as you work to even out lumps
My stuffing shows through the stitches.

Your fabric is too loose. Drop a hook size and work with a little more tension. Lining the inside with a scrap of fabric can rescue a piece already finished.

Are your patterns safe for babies and small children?

Only if you build them that way. Safety eyes and small sewn parts are choking hazards for under-threes — embroider the face instead, sew every limb down firmly, and use a washable yarn.

11 Yarn & Materials

Which yarn weight for which project?
  • Medium / worsted (4) — the workhorse; amigurumi, homeware, beginners
  • Bulky (5) — fast projects, baskets, winter accessories
  • Sport / fine (2) — miniatures, baby items, delicate detail
Natural or synthetic fibre?

Cotton and wool breathe, block beautifully and feel premium. Acrylic is cheap, colourfast, machine-washable and hard-wearing — which is why it dominates amigurumi and anything a child will handle. Neither is "better"; they're built for different jobs.

How much yarn will I need?

Each pattern lists its yardage. As a rough guide, a small amigurumi runs 50–150 yards of worsted; a baby blanket runs 600–1,200.

How do I wash and care for a finished piece?

Follow the yarn's ball band — it outranks any general advice. For stuffed pieces, hand wash in cool water and press the water out rather than wringing, then air dry fully shaped. Never tumble dry a stuffed figure.

Still Need An Answer?

Real people read this inbox. Send your order number or the MOD Nº of your pattern and we'll get you unstuck.

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SageandSilky — Handmade. Iconic. Reimagined.