Shipping & Delivery
Our Shipping Policy
At SageandSilky, we're committed to delivering your handcrafted treasures with care and efficiency. We offer both physical product shipping and instant digital pattern delivery.
Every SageandSilky creation is packaged with love and attention to detail, whether it's a physical item on its way to your doorstep or a digital pattern delivered straight to your inbox.
Physical Shipping
We take great care in packaging and shipping your handcrafted items to ensure they arrive safely and in perfect condition.
International Shipping
We ship worldwide. Shipping rates are calculated at checkout based on destination. International customers are responsible for any customs fees, import duties, or taxes imposed by their country.
Shipping Timeframes
- Processing Time: 1-3 business days for physical products
- Shipping Time: 5-10 business days domestically, 10-21 business days internationally
These are estimated timeframes — actual delivery may vary based on carrier performance.
Packaging
Each item is carefully wrapped in acid-free tissue paper and packaged in eco-friendly materials.
Quality Check
Every item undergoes a final quality inspection before it ships.
Sustainable Practices
Our packaging materials are recyclable, biodegradable, or made from recycled content wherever possible.
Gift Packaging
Select the "Gift" option at checkout for complimentary gift wrapping with a handwritten note.
Digital Product Delivery
Our digital patterns are delivered instantly after purchase — no waiting, no shipping fees.
How Digital Delivery Works
Complete your purchase through our secure checkout.
Get immediate access to your download on the order confirmation page.
Check your email for a confirmation message with download links.
Access your purchased patterns anytime in "My Downloads."
All patterns are provided as PDFs, viewable on any device and printable.
Digital Product Features
- Instant delivery — no shipping wait
- Permanent access through your account
- PDF format compatible with all devices
- Free updates if a pattern is revised
Order Tracking
How to Track Your Order
You'll receive an email with tracking information once your order ships.
Log in and check "Order History" for tracking details.
Use your tracking number on the carrier's website for real-time updates.
Tracking Issues
Contact us at shipping@sageandsilky.com if tracking hasn't updated in more than 3 business days, or for any other shipment concern.
Frequently Asked Questions
Physical products typically arrive within 6-13 business days after processing. Digital patterns are delivered instantly.
Yes — free shipping on all orders over $57. Orders under that ship at a flat rate ($4.97 for US/Canada/Australia/UK/Europe, $7.97 elsewhere).
You'll get a tracking email once your order ships, or check "Order History" in your account. Digital products need no tracking — delivery is instant.
Contact us within 7 days of the expected delivery date and we'll work with the carrier to resolve it.
Yes, worldwide. Rates are calculated at checkout. International customers are responsible for any customs fees or import duties.
You'll get immediate access via a download link on the confirmation page and email, plus permanent access in "My Downloads."
Only if the order hasn't shipped yet — contact us right away if you need to update it.
Shipping is non-refundable unless the return is due to our error, in which case we refund the full purchase price including shipping.
Shipping Questions?
- Email: shipping@sageandsilky.com
- Contact Form: Available on our website
- Response Time: Within 24-48 hours