Shipping & Delivery
Shipping & Delivery — Nº 01
Patterns Instant.
Kits Guaranteed.
Every SageandSilky pattern is a digital file — it lands in your inbox in minutes, not days. Every kit ships with guaranteed, tracked delivery for a flat $4.97 — free once your order passes $57.
Free shipping over $57
02 Patterns — Why There's Nothing to Ship
A pattern isn't a package.
Everything we sell is a downloadable PDF — the yarn, hook, and stuffing are on you, but the instructions arrive the second your payment clears. No warehouse, no carrier, no customs form, no "your package is delayed" email. Just a file, sent to the address you checked out with.
Your download link doesn't care about borders, postage rates, or holiday shipping cutoffs.
03 How Delivery Works
Order
Check out through our secure store. No shipping address needed — just an email that works.
Within minutes, a confirmation email arrives with your download link — also saved to your account under "Downloads".
Make
Open the PDF on any device, print it if you like paper in hand, and pick up your hook. That's the whole supply chain.
04 What Arrives, and When
- Format
- PDF pattern, readable on phone, tablet, computer, or printed at home.
- Speed
- Delivered automatically — usually within minutes of your order confirming.
- Access
- Permanent. Log in anytime and your patterns are still there in "My Downloads".
- Updates
- If we revise a pattern for clarity, you get the updated file free.
05 Kits & Physical Items
One flat rate. Guaranteed.
Kits and craft supplies are real objects, so they travel the old-fashioned way — but we keep it simple: one flat $4.97 guaranteed shipping rate, no matter how much is in the box. Spend over $57 and we cover it entirely.
Flat $4.97
One rate per order, added at checkout. No per-item surcharges, no surprise handling fee at the last step.
Free Over $57
Once your cart passes $57, shipping drops to zero automatically — nothing to enter, no code to remember.
Guaranteed Delivery
Tracked from our hands to your door. If a parcel is lost or arrives damaged, we replace it or refund it — the courier's mistake is not your problem.
- Rate
- Flat $4.97 per order — free on orders over $57.
- Tracking
- A tracking link is emailed the moment your kit is dispatched, and it's saved under My Account → Orders.
- Timing
- Kits are packed within a short handling window; the delivery estimate for your address is shown at checkout before you pay.
- Mixed orders
- Buying a pattern and a kit together? The pattern still downloads instantly — you don't wait for the box.
- Customs
- International duties and import taxes are set by your own customs authority and are the buyer's responsibility.
06 Didn't Get Your Pattern Email?
Before you worry, try these — in order, they solve almost every case:
- Check your spam or promotions folder — pattern confirmations sometimes land there first.
- Log in and check your account's Downloads page — your file is usually there even if the email is delayed.
- Double-check the email address you used at checkout for typos.
- Still nothing? Email support@sageandsilky.com with your order number and we'll get your pattern to you directly.
Make Something Real
Patterns land in your inbox tonight. Kits ship guaranteed for $4.97 — free over $57.
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