Welcome to Sage and Silky! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from our website, you agree to comply with these terms.
1. General Terms
1.1. By using our website, you affirm that you are 18 years or older or have the consent of a legal guardian.
1.2. We reserve the right to modify these terms at any time. Updates will be posted on this page, with the effective date at the top.
1.3. Continued use of our site after updates constitutes acceptance of any revised terms.
2. Product Information and Availability
2.1. Sage and Silky provides detailed product descriptions to assist customers with informed purchasing. Product images are for illustration purposes and may differ from actual products.
2.2. Availability of products may vary, and we reserve the right to limit or discontinue products at our discretion without prior notice.
3. Ordering and Payments
3.1. All prices listed are in U.S. dollars, excluding taxes and shipping costs, which are calculated at checkout.
3.2. Payment is required at the time of order placement. We accept major credit cards, PayPal, and other listed payment methods.
3.3. Once an order is confirmed, it cannot be modified or canceled due to the quick processing of orders.
3.4. Orders may be canceled by Sage and Silky if payment is unauthorized or if products are unavailable. In such cases, you will receive a full refund.
4. Shipping and Delivery
4.1. Orders are shipped Monday through Friday, excluding holidays. Estimated shipping times are outlined on our Shipping & Delivery page.
4.2. Free U.S. shipping applies to orders over $53. International shipping is available to select countries, and fees are calculated at checkout.
4.3. We do not ship to P.O. Boxes. It is the customer's responsibility to provide a valid and secure shipping address.
4.4. Sage and Silky is not liable for delays due to customs or postal service disruptions.
5. Digital Products
5.1. Digital crochet patterns are available for download upon purchase. These patterns are non-refundable.
5.2. Digital products are for individual use only. Unauthorized sharing, reproduction, or distribution is strictly prohibited and may result in legal action.
6. Returns and Exchanges
6.1. Returns are accepted for physical products within 30 days of delivery, provided items are unused and in original packaging.
6.2. Digital products are non-refundable.
6.3. To initiate a return, please contact Customer Service. Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item.
7. Intellectual Property
7.1. All content on the Sage and Silky website, including text, images, logos, and product designs, is the intellectual property of Sage and Silky.
7.2. Unauthorized use, reproduction, or distribution of website content is strictly prohibited.
8. Limitation of Liability
8.1. Sage and Silky is not liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
8.2. Our liability for any claim is limited to the amount paid by you for the product in question.
9. Privacy Policy
9.1. Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.
10. Governing Law
10.1. These Terms & Conditions are governed by and construed in accordance with the laws of the United States of America.
10.2. Any disputes arising from the use of our website or products shall be resolved in the competent courts of the United States of America.
11. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us at [email protected].
Thank you for shopping with Sage and Silky!