Returns Policy
Our Return Policy
At SageandSilky, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we've created a straightforward and fair returns policy.
This policy outlines the conditions and procedures for returning products purchased from our website. By making a purchase from SageandSilky, you agree to the terms of this returns policy.
Return Window
You may return eligible items within 30 days of delivery for a full refund or exchange. The return window begins on the day you receive your order.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
Eligible Items
- Item must be in its original condition
- Item must be unused and unwashed
- Item must have all original tags and packaging
- Item must be free from damage caused after delivery
- Item must be returned within 30 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Digital products (e.g., digital patterns, tutorials)
- Gift cards
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been used, altered, or washed
- Items returned after the 30-day return window
Please note that all returned items are inspected upon receipt. If an item does not meet our return eligibility criteria, we reserve the right to refuse the return or provide a partial refund.
Return Process
To initiate a return, please follow these steps:
Step 1: Contact Us
Contact our customer service team at [email protected] or through the contact form on our website. Please include your order number and the reason for your return.
Step 2: Receive Return Authorization
Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions. Please do not send returns without an RA number, as they may not be processed.
Step 3: Package Your Return
Carefully package the item(s) you are returning. Include the RA number and a copy of your order confirmation or packing slip. Ensure the package is securely sealed to prevent damage during transit.
Step 4: Ship Your Return
Ship your return to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return can be monitored during transit.
Step 5: Return Processing
Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria. This process typically takes 3-5 business days from the date we receive your return.
You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid return shipping label.
Refunds
Once your return is received and inspected, we will process your refund according to the following guidelines:
Refund Method
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund as store credit.
Refund Timing
After your return is approved, refunds are typically processed within 3-5 business days. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear on your account statement.
Refund Amount
Your refund will include the cost of the returned item(s) and any applicable taxes. Shipping charges are non-refundable unless the return is due to our error.
Refund Notification
You will receive an email notification when your refund has been processed. This email will include details about the refund amount and method.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow these guidelines:
Exchange Process
To request an exchange, contact our customer service team with your order number and specify the item you wish to exchange and the desired replacement. We will guide you through the exchange process.
Exchange Eligibility
Exchanges are subject to the same eligibility criteria as returns. Additionally, the requested replacement item must be in stock at the time of your exchange request.
Exchange Shipping
You are responsible for the cost of shipping the original item back to us. If the exchange is due to our error, we will cover all shipping costs. Standard shipping fees apply for sending the replacement item to you, unless the exchange is due to our error.
For faster service, you may choose to place a new order for the desired item and return the original item for a refund following our standard return process.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 7 days of delivery. We take quality control seriously and will work to resolve the issue promptly.
Reporting Damage or Defects
To report a damaged or defective item, please email us at [email protected] with your order number, a description of the issue, and photos showing the damage or defect.
Resolution Options
Depending on the nature of the issue and product availability, we may offer:
- A replacement item shipped at no additional cost
- A repair (for items that can be repaired)
- A full refund including original shipping charges
- A partial refund if you prefer to keep the item
Shipping Damage
If your package arrives visibly damaged, please take photos of the damaged packaging before opening it. This documentation will help us file a claim with the shipping carrier if necessary.
International Returns
We accept returns from international customers, but there are some additional considerations:
International Return Shipping
International customers are responsible for all return shipping costs, customs fees, duties, and taxes associated with returning items. These charges are non-refundable.
Customs Documentation
When shipping a return internationally, please mark the package as "Returned Merchandise" and include the original order number on the customs form. The declared value should match the price you paid for the item(s).
Processing Time
International returns may take longer to process due to shipping transit times and customs clearance. Please allow up to 3 weeks from the time we receive your return for the refund to be processed.
Return Policy Changes
We reserve the right to modify this returns policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after such modifications constitutes your acceptance of the modified policy.
Last Updated
This Returns Policy was last updated on March 27, 2025.
Contact Us
If you have any questions about our returns policy, please contact our customer service team:
- Email: [email protected]
- Contact Form: Available on our website
- Response Time: Within 24-48 hours