Returns & Refunds
RETURNS & REFUNDS — Nº 01
FAIR, NOT
COMPLICATED.
Digital files can’t really be “returned” — once it’s downloaded, it’s downloaded. But that doesn’t mean you’re on your own if something’s not right.
+ HUMAN. NOT A LOOPHOLE.
02 / WHY IT’S DIFFERENT
A PATTERN ISN’T A SWEATER.
With a physical product, a return means sending the item back. With a digital pattern, there’s nothing to send back — the information is already yours the moment the file opens. That’s why standard return windows and restocking rules don’t really apply here.
If a pattern doesn’t work the way it’s supposed to, that’s on us to fix — not something you have to just live with.
03 / OUR STANCE
WE FIX IT, OR WE REFUND IT.
01
BROKEN OR MISSING FILE
If your download link fails, the PDF won’t open, or pages are missing — we’ll get you a working file. No hoops.
02
GENUINE PATTERN ERROR
If a stitch count or instruction is actually wrong (not just tricky), we’ll correct it and make sure you have what you need to finish.
03
WRONG ITEM CHARGED
If you were charged for the wrong pattern or a duplicate by mistake, we’ll sort it and refund the difference.
04
CHANGE OF MIND
Because the file is delivered instantly and is yours to keep, simple change-of-mind requests are handled case by case — reach out and talk to us.
04 / IF SOMETHING’S WRONG
HERE’S HOW TO GET IT SORTED.
Email us with your order number and a quick description of what’s wrong.
If it’s a file issue, a photo or screenshot helps us fix it faster.
We’ll reply personally — a real person reads every message.
We’ll either send a corrected file or process a refund, whichever fits the situation.
MAKE SOMETHING REAL.