Payment Methods
Accepted Payment Methods
At SageandSilky, we strive to make your shopping experience as convenient as possible by offering a variety of secure payment options. We accept the following payment methods for all purchases made through our website:
Credit and Debit Cards
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- American Express
- Discover
Digital Wallets
For your convenience, we also accept payments through the following digital wallets:
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
Stripe
We use Stripe as our primary payment processor, ensuring secure and efficient payment processing. Stripe allows us to accept various payment methods while maintaining the highest security standards for your financial information.
Payment Security
Your security is our priority. We implement industry-standard security measures to protect your payment information:
Secure Encryption
All payment transactions on our website are encrypted using SSL (Secure Socket Layer) technology. This ensures that your sensitive information is securely transmitted and cannot be intercepted by unauthorized parties.
PCI Compliance
Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI DSS), a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment.
No Stored Card Information
We do not store your complete credit card information on our servers. When you choose to save your payment method for future purchases, your card details are securely stored with our payment processor, not on our website.
We take the security of your payment information seriously and continuously update our security measures to protect against emerging threats.
Billing Process
Understanding our billing process can help ensure a smooth checkout experience:
Order Verification
After placing an order, your payment method will be verified to ensure it is valid and has sufficient funds. This verification process is typically completed within seconds.
Authorization Hold
When you place an order, an authorization hold may be placed on your payment method. This is not an actual charge but a temporary hold to ensure funds are available. The actual charge will be processed when your order ships.
Billing Statement
The charge on your billing statement will appear as "SageandSilky" or "SAGEANDSILKY.COM". If you notice any discrepancies in your billing, please contact our customer service team immediately.
Currency and Pricing
Currency
All prices on our website are displayed in US Dollars (USD). If you are making a purchase from outside the United States, the final amount charged to your payment method may vary based on exchange rates and any fees imposed by your payment provider or bank.
Taxes
Applicable sales tax will be calculated based on your shipping address and added to your order total at checkout. For international orders, you may be subject to import duties and taxes when your package reaches your country. These additional charges are your responsibility and are not included in our prices.
Price Changes
We reserve the right to change our prices at any time without notice. However, the price you see at checkout is the final price you will be charged, unless there are errors or adjustments needed.
Payment Issues
If you encounter any issues with your payment, here are some common solutions:
Declined Payments
If your payment is declined, please verify that:
- Your payment information is entered correctly
- Your card has not expired
- You have sufficient funds or credit available
- Your card is not blocked for online or international transactions
Double Charges
If you notice a double charge for the same order, please contact our customer service team with your order number and payment details. We will investigate and resolve the issue promptly.
Payment Assistance
If you need assistance with your payment or have questions about our payment methods, please contact our customer service team at [email protected] or call us at +1 (555) 123-4567 during our business hours.
Gift Cards
SageandSilky gift cards are a perfect way to share the joy of handcrafted items with friends and family:
Purchasing Gift Cards
Gift cards can be purchased on our website in denominations ranging from $25 to $500. Digital gift cards are delivered via email to the recipient, while physical gift cards can be mailed to the address of your choice.
Redeeming Gift Cards
To redeem a gift card, enter the gift card code in the designated field during checkout. The gift card amount will be applied to your order total. If your order total exceeds the gift card amount, you will need to pay the difference using another payment method.
Gift Card Terms
SageandSilky gift cards:
- Do not expire
- Cannot be redeemed for cash
- Cannot be replaced if lost or stolen
- Can be used for multiple purchases until the balance is depleted
Contact Us
If you have any questions about our payment methods or need assistance with a payment issue, please don't hesitate to contact us:
Customer Service
Email: [email protected]
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9am-5pm EST
We are committed to providing excellent customer service and will work with you to resolve any payment issues promptly.
Policy Updates
We may update this Payment Methods policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on our website with the effective date clearly indicated.
Last Updated
This Payment Methods policy was last updated on March 27, 2025.