Returns Policy
Our Return Policy
At SageandSilky, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we've created a straightforward and fair returns policy.
This policy outlines the conditions and procedures for returning products purchased from our website. By making a purchase from SageandSilky, you agree to the terms of this returns policy.
Return Window
You may return eligible items within 30 days of delivery for a full refund or exchange. The return window begins on the day you receive your order.
Return Eligibility
To be eligible for a return, your item must meet the following criteria:
Eligible Items
- Item must be in its original condition
- Item must be unused and unwashed
- Item must have all original tags and packaging
- Item must be free from damage caused after delivery
- Item must be returned within 30 days of delivery
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made items
- Digital products (e.g., digital patterns, tutorials)
- Gift cards
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been used, altered, or washed
- Items returned after the 30-day return window
Please note that all returned items are inspected upon receipt. If an item does not meet our return eligibility criteria, we reserve the right to refuse the return or provide a partial refund.
Return Process
To initiate a return, please follow these steps:
Step 1: Contact Us
Contact our customer service team at [email protected] or through the contact form on our website. Please include your order number and the reason for your return.
Step 2: Receive Return Authorization
Our team will review your request and, if approved, provide you with a Return Authorization (RA) number and return instructions. Please do not send returns without an RA number, as they may not be processed.
Step 3: Package Your Return
Carefully package the item(s) you are returning. Include the RA number and a copy of your order confirmation or packing slip. Ensure the package is securely sealed to prevent damage during transit.
Step 4: Ship Your Return
Ship your return to the address provided in the return instructions. We recommend using a trackable shipping method to ensure your return can be monitored during transit.
Step 5: Return Processing
Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria. This process typically takes 3-5 business days from the date we receive your return.
You are responsible for the cost of return shipping unless the return is due to our error (e.g., you received an incorrect or defective item). In such cases, we will provide a prepaid return shipping label.
Refunds
Once your return is received and inspected, we will process your refund according to the following guidelines:
Refund Method
Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we may issue the refund as store credit.
Refund Timing
After your return is approved, refunds are typically processed within 3-5 business days. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear on your account statement.
Refund Amount
Your refund will include the cost of the returned item(s) and any applicable taxes. Shipping charges are non-refundable unless the return is due to our error.
Refund Notification
You will receive an email notification when your refund has been processed. This email will include details about the refund amount and method.
Exchanges
If you would like to exchange an item for a different size, color, or product, please follow these guidelines:
Exchange Process
To request an exchange, follow the same process as for returns, but specify in your initial contact that you would like an exchange instead of a refund. Include details about the item you would like to receive in exchange.
Exchange Eligibility
The same eligibility criteria apply to exchanges as to returns. The item you are returning must meet all the conditions listed in the "Return Eligibility" section.
Price Differences
If the item you want in exchange has a higher price than the original item, you will need to pay the difference. If the new item has a lower price, we will refund the difference to your original payment method.
Exchange Shipping
You are responsible for the cost of shipping the original item back to us. We will cover the cost of shipping the exchange item to you if the exchange is due to our error. Otherwise, standard shipping charges will apply to the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery. We take quality control seriously and want to resolve any issues promptly.
Reporting Damage or Defects
To report a damaged or defective item, please email [email protected] with the following information:
- Your order number
- Description of the damage or defect
- Photos showing the damage or defect
- Whether you prefer a replacement or refund
Our Response
After reviewing your report, we will provide instructions for returning the item (if necessary) and arrange for a replacement or refund. For damaged or defective items, we will cover the cost of return shipping and expedite the replacement process.
Contact Us
If you have any questions about our returns policy or need assistance with a return or exchange, please don't hesitate to contact us:
Customer Service
Email: [email protected]
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9am-5pm EST
We are committed to providing excellent customer service and will work with you to ensure your satisfaction with our products and services.
Policy Updates
We may update this Returns Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most current version will always be posted on our website with the effective date clearly indicated.
Last Updated
This Returns Policy was last updated on March 27, 2025.